Anonymous     Text only     21 Jan 2013    
 1
 2
 3
 4
 5
 6
 7
 8
 9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
info: Please wait for a site operator to respond.
info: You are now chatting with 'Michael'
Michael: Welcome to DealExtreme, nice to meet you !
Игорь: hello
Michael: hi
Michael: Please hold on for a moment while I check on that for you.
Michael: thanks
Michael: we are very sorry for the delay and the inconvenience it brought you
Michael: please kindly open a ticket at http://cs.dx.com/Ticket/Check/Order.Delay
Michael: we will follow up and inform you in the e-mail
Michael: thank you
Игорь: thank you, and in order 121220001069355663. when you submit the second part of the order?
Michael: Please hold on for a moment while I check on that for you.
Michael: thanks
Игорь: you are asked to wait 10 days maximum.
Michael: We apologize for any inconvenience brought to you.
Игорь: and when?
Michael: 1/8/2013 10:21:32 AM
Michael: shipped on that day
Michael: around 3 to 5 weeks to get you after shipped
Michael: so plz wait for it
Michael: thanks
Игорь: I do not see it, 2 positions sku 118037 and 81100.
Michael: 118037 81100?
Игорь: Yes
Michael: ans what ?
Игорь: its not sent in the order 121220001069355663
Michael: yes
Michael: will you plz wait for it or cancel it and refund ?
Игорь: How long to wait?
Michael: around one or 2 weeks
Игорь: why so long?
Michael: normally it is that long
Michael: since it is not avaialble
Игорь: normally? the last time I was told to wait 10 days. I waited.
Игорь: you was told.
Michael: so you like a refund for this ?
Игорь: I can not understand why you can not send these two items separately? Both positions are marked as "Sold Out". This means that I'll wait for them forever? I've been waiting two weeks + 10 days, you are asked to wait another 2 weeks. What for?
Michael: in this case
Michael: may be it need to cancel and refund or you like to make a change ?
Игорь: Where I did order the positions were available.
Игорь: I can buy new items in person at your expense? understand my outrage, I am very offended by this attitude...
Игорь: Please return the money for the 118037 and 81100 for DX Bank.
Michael: ok
Michael: will do
Michael: sec plz
Michael: We apologize for any inconvenience brought to you.
Michael: You are welcome.:)
Игорь: ok. in any case dx.com better that ebay.
Michael: :)
Michael: it is ok now
Игорь: in the DX Bank has information is not updated yet
Игорь: updated. thanks.
Michael: it is now ok
Michael: you are welcome
Michael: Is there anything else I can help with?
Игорь: its all right, thanks.
Michael: It would be highly appreciated that you would give me 5-Star rating after this chat. Please click "Close" button at the top-right corner to complete the rating. Thank you for chatting with me.
Michael: thanks